Cancellation and refund terms can vary by travel date, room arrangement, group size and the conditions communicated at the time of confirmation. Guests should review the specific terms shared with their booking.
1. Cancellation Request
To cancel a confirmed booking, contact the authorised booking team by phone or WhatsApp and provide the guest name, stay date and payment reference. A cancellation is considered received only after acknowledgement from the team.
2. Applicable Deductions
Any cancellation charge or non-refundable amount will be applied according to the conditions communicated when the reservation was confirmed. Late cancellations, peak dates, group bookings and no-shows may attract higher deductions.
3. Refund Processing
When a refund is approved, it will normally be returned through the agreed payment method after verification. Bank or payment-provider processing time may apply after the refund is initiated.
4. Date Changes and Rescheduling
A request to move the booking to another date is subject to room availability and revised tariff. Approval of a reschedule is not automatic and must be confirmed by the booking team.
5. No-Show
If guests do not arrive on the confirmed date and do not inform the property, the booking may be treated as a no-show. The amount paid may be forfeited according to the confirmed booking terms.
6. Group and Special Bookings
Separate cancellation conditions may apply to large groups, event-related stays, multiple-room reservations and special arrangements. These terms should be obtained in writing before payment.
7. Unavoidable Circumstances
Requests arising from government restrictions, severe weather or other exceptional circumstances will be reviewed individually. Rescheduling or refund approval depends on the situation and available options.
8. Contact
For cancellation or refund assistance, call +91 83061 29785. Never share bank OTPs, card PINs or passwords with anyone.